Compliments & Complaints

Compliments & Complaints Process

Birchwood Medical Clinic is committed to ensuring all communications and dealings with our patients maintain the highest standards. By listening to feedback, we can continue to improve our service to our patients. Birchwood Medical Clinic welcomes positive and negative feedback, and we treat any dissatisfaction with our operations which calls for a response as a complaint.

Our Promise to Our Patients

  • We treat every complaint seriously, whether by telephone, letter, email or in person.
  • We deal with any complaint in confidence, quickly and politely in a sensitive manner.
  • Investigations will be fair and transparent to the complainant during the process.
  • We will treat patients and families with respect as we also expect to be treated by patients and their families. 
  • In the interest of fairness, we cannot investigate anonymous complaints. 
  • We will respond with an explanation or an apology when we are in the wrong, along with information on any action taken.
  • We will learn from complaints and use them to improve.

What to do if you have a Comment/Compliment/Complaint?

If you have a comment/compliment/complaint about any aspect of our work, you can contact us in writing. Our team will deal with your comment/compliment/complaint. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Write to:

Birchwood Medical Clinic, Main St., Cork, Ireland. T12Z1H7

Email to:

What Happens Next?

We will always acknowledge your complaint within seven days and do everything we can to resolve it within twenty-one days. If this is not possible, we will explain why and give a new deadline. All complaints will be logged in our complaints register and tracked until resolved. 

The Complaints Register will record the following:

  • Date
  • Complainant’s name
  • Contact No. / Email / Address
  • Nature/ Details of complaint
  • Comments and follow-up action (include the name of the employee responsible for follow-up)
  • Feedback from complainant
  • Status / Date finalised

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